Why it works:
ADR claims management
Service from a single source - from the first hailstone to the evaluation
At ADR, our claims management services cover the full spectrum of solutions to effectively handle major loss events such as hail. Our service centre provides streamlined scheduling of assessments, a dedicated call centre for seamless communication with customers, insurers, dealerships and businesses, as well as convenient online self-scheduling options.
Our Hail Centre
The ADR hail centre is built on efficient hall acquisition, tailored infrastructure and logistics, designated viewing lanes and customer care facilities. We also provide professional repair advice and arrange substitute mobility through rental cars or e-bikes.
Comprehensive Assessment
During vehicle assessment, we deliver accurate damage evaluations, digital cost calculations and determination of the residual value of the vehicle.
Professional Repair Services
Our repair solutions include dent removal, part installation, replacement components, glass repair and high-quality painting to return vehicles to prime condition.
Transparent Evaluation and Reporting
At the end of the process, we provide detailed evaluations supported by daily digital reporting and comprehensive final reports – giving you full transparency and control throughout the claims process.
Trust ADR for efficient, tailored claims management that meets your needs and supports your customers with confidence.
Why it works:
ADR Repair Process
ADR has long been more than a "PDR" partner. For our customers, we map all damage-related processes from a single source and inspire with:
Initial damage assessment and appointment scheduling Organisation of locations for damage inspections and repair of vehicles in hail areas Infrastructure setup and complete equipment of the locations Automated hail dent recognition and data transfer with 3D report Integrated data transfer to insurance experts' software Creation of damage reports with reliable pricing Removing and installing parts on vehicles Paintless Dent Repair ISO certification proving compliance with ISO 9001:2015 Mobile paint shop Substitute mobility Digital LIVE monitoring of repairs over all process steps Digital reporting regarding all projects Audit certification for EU-GDPR law compliance Invoicing of all services combined through ADR
