ADR HAIL REPAIR
Introduction to ADR
In a rapidly digitising industry, we’re leading the hail repair market with innovative digital products and automated processes — but our focus remains firmly on people. We understand the unique demands of our sector and carefully select and develop our team. Through in‑house leadership training, we grow together and build trust. ADR is defined by fast decision‑making, a supportive culture and a family‑like environment.
Who we are
Identity and History
ADR is Australia’s hail repair specialist — a family‑owned company with 20 years’ experience and operations in the USA and Brazil. We’ve supported every major hail event from Newcastle 2006 to Brisbane late 2025, continually refining our systems with advanced management software, mobile spray booths and mobile repair units. Known for speed, reliability and scalable operations, ADR has become a trusted name in large‑scale hail response.
The heart of ADR is Our excellence in customer services. We care for our customers, and We can assure customer services is one of our biggest strengths.
Our Mission, Vision & Values
At ADR, our mission is to lead the industry in vehicle hail repair by blending innovation with empathy. We aim to make a frustrating situation feel manageable by prioritizing transparency, speed, and respect — managing the end-to-end hail repair process, including car hire solutions ready for customers at the drop-off repair location.
Becoming the most trusted and efficient hail damage repair solution in Australia by consistently delivering exceptional service, investing in innovative software and AI technology to improve claims management, building strong partnerships with insurance providers, and continuously refining the repair process — making life easier for customers, insurers, and our team members.
As a family business, we take great pride in our reputation — earned through years of trust with our customers, reliability with insurance providers, and the commitment of our dedicated staff.
