Repair services
From assessment to final repair, ADR delivers the complete End to End services for modern mass claims management.
Services
ADR offers a complete service package — from customer call centers, damage assessment, and marketing support to dent repairs, stolen vehicle recovery, and all your automotive needs
Why it works:
Benefits of Working with ADR
Integrity, professionalism, and experience define ADR in the hail repair industry, specialising in large- scale vehicle damage. We provide rapid support wherever substantial capacity is needed. With digital claims monitoring and advanced estimating techniques, we set industry standards. Having assessed over 25,000 vehicles across Australia, our customers’ feedback and results speak for themselves.
Mobile Light Tunnel for Accurate Inspections
Dent Detection
Easy to move our compact, light tunnels are designed to ensure accurate assessments and image capturing. In the dent repair world, lighting is everything. our technicians also rely on specialised lights to repair dents with precision. Our light tunnels are used to speed up assessment times and to inspect vehicle finishes after repairs are completed.
Vehicle scan
Automated Damage Detection
At ADR, Research & Development is part of our DNA. From designing our own mobile light tunnels to implementing automated damage detection and digital claims monitoring, we constantly innovate to improve accuracy, efficiency, and customer experience. The pinnacle of innovation is our proprietary Ai driven 3D scanner, Colibri TM
Refinishing
Mobile and Modular Paint Booths
ADR’s mobile paint booths allow us to deliver high-quality refinishing at any location. This saves time and costs while protecting the environment by eliminating the need to transport vehicles or overload local repair shops, avoiding delays for customers. All our mobile paint facilities comply with the latest environmental standards.
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Our services
Mobile Paint Solutions
Set up high-quality painting services wherever they’re needed, ensuring a perfect finish without compromising on quality.
Smart Dent Repairs
Our dent removal is quick, seamless, and leaves no trace behind. Using the latest technology, we restore your vehicle to its original condition flawlessly.
Smart Repair
We use advanced PDR and smart repair techniques to deliver quick, cost-effective, and high-quality fixes from minor vehicle damage to large impact Dents. Whether it’s paintless dent removal push to paint or minor paint corrections, we restore your car efficiently and flawlessly saving parts replacement and helping the environment
Dedicated Local Support
We provide dedicated customer service and call centers for each hail center, ensuring all customer inquiries are handled promptly and thoroughly. Our team is always ready to assist, providing clear and comprehensive communication and support.
Car rental &
Mobility
During hail repairs, we can work with Insurer Hire Car suppliers to assist customer mobility. We have a small fleet of our own Hire Vehicles to assist selected customers.
Assessments and Quoting
We have our own assessment team, professional estimators and ColibriTM Scanners to ensure all documentation and imaging and estimating is handled quickly and professionally for every claim.
Trust the experts.
What are you waiting for?
Documentation
Live monitoring & digital process tool
With cutting edge Customer engagement, live progress access and full digital end to end process management tools of our Hail Care Pro system, ADR manages claims in real time and on a global scale. This ensures every step of the process is fast, transparent, and efficient.
Without paint
Smart Dent removal
ADR’s advanced Paintless Dent Repair (PDR) technology allows us to repair dents quickly and effectively without repainting. Using precision tools and specialist lighting, we restore panels from the inside out, keeping the original paintwork intact. This speeds up repairs, reduces costs, and ensures vehicles are returned to factory condition in the shortest possible time.
We come fully equipped
Logistics & Infrastructure
ADR’s professional logistics enable us to respond rapidly to severe weather events and customer needs, establishing full infrastructure in the shortest possible time. We have the capability to organise and transport specialised equipment wherever it is required, ensuring operations are up and running without delay. Supported by our skilled team of technicians, assessors, and transport drivers, every step runs smoothly — getting customers back on the road faster.”
Why it works:
Our Repair Process
ADR is more than just a repair provider — we deliver a complete, end-to-end hail damage solution from a single source. Our integrated approach covers every stage of the process, ensuring speed, accuracy, and customer satisfaction. Our services include:
Fast triage and appointment scheduling Setting up and managing repair centres in hail-affected regions Supplying and transporting full infrastructure and specialised equipment Advanced dent recognition with 3D imaging and digital reporting Seamless data transfer into insurer platforms Transparent and accurate damage assessments with reliable pricing Professional removal and installation of vehicle parts Industry-leading Paintless Dent Repair (PDR) Mobile paint booths for on-site flexibility Replacement mobility options to keep customers moving Real-time digital monitoring across every repair stage Consolidated project reporting and full transparency Data protection and compliance with international standards Simplified invoicing for all services through ADR
